Once you have completed your purchase and verified your payment, you will receive an e-mail confirming your order with the relevant details. If you do not receive it, please contact our customer care team. You can access your account at any time, where you will find a list of your orders and the corresponding product details in the YOUR ORDERS section.

Once you have received the order confirmation e-mail, you can cancel the order by contacting our customer care team. Please note that you will not be able to change or cancel orders that are in the advanced stages of preparation.

The details of each order received are checked. In the event of incomplete, inconsistent or inaccurate information, or if products are unavailable, the order may be cancelled. Notification of refusal or cancellation of an order will be made by e-mail or telephone and may not be immediate. A cancelled order cannot be reinstated and a new one must be placed. For further information, please contact our customer care team.

You can apply a promo code that entitles you to a discount on products sold on doucals.com once you have selected the item and added it to your cart. Enter the promo code directly in the designated box, and you will see the discount applied in real time.

The product catalogue on doucals.com is constantly updated. Please contact our customer care team for more information on future product availability online or in our boutiques.

The doucals.com website delivers throughout Europe, the USA, the United Kingdom and Switzerland. It is not possible to enter more than one delivery address for the same order.

For countries outside the areas mentioned above, purchases cannot be made on doucals.com.

Doucal’s shoes have a wider fit than the market standard. For more information, please refer to the sizing guide for each product and take note of the additional information regarding the size worn by our model. If you require any further information, please contact our customer care team using the form available in the contact us section.

If you have any questions or require further assistance, please contact our customer care team by e-mail at support@doucals.com or by phone on +39 0734 89 17 71. Our customer care team is available from Monday to Friday, from 8.30 am to 12.30 pm CET and 2 pm to 6 pm CET.

They will be happy to assist you.

If you would like to contact our boutiques for information, you can find all the details by clicking here and selecting the store you are interested in.

Doucal's models have comfortable fitting compared with standard fittings. For further information on specific model's fittings, please contact customer care by the form in the contact us section.

In the care and maintenance section, you can find useful tips on looking after your Doucal's shoes.