RETURNS AND REFUNDS

Return procedure and timings

The Customer may exercise their right of return within 14 days of receiving the goods. To do this, you can simply visit the returns request page and fill in the form. You will then receive an email with the return form, which you must put in the package. In order for the return to be valid, the product must be sent to Doucal’s s.r.l within 14 days from the moment of exercising the return. The consumer must then prepare the package in such a way as to avoid damage, as far as possible, during the journey. The shipping charges for the return are exclusively on the final consumer’s account. The goods should be delivered to the following address:
Doucal’s s.r.l.
Via Lombardia 19-19/A
63812 Montegranaro (FM) – Italy
The goods must arrive at their destination intact, unused and in their original packaging.

Return conditions

The right of withdrawal applies to products returned in their entirety and that respect the following conditions:
– The goods and all their parts must be whole and intact, packaging included.
– The goods must come with the return form which you have received by e-mail when you requested the return.
– The composition of the goods and their parts must not be altered in any way (e.g. labels, ribbons, laces, etc.)
The right of withdrawal is totally forfeited if any of the conditions listed above are not met, in which case Doucal’s s.r.l. will return the purchased goods to the Customer.

How to prepare the return

You can prepare your return by putting the product you wish to return in the return box, together with the return form received by email. Be sure to reseal the packaging to prevent tampering during transport.

Request a product exchange

It is not possible to ask to exchange a product, even if it is with another of equivalent value. If you want to make an exchange, please return the purchased product and place a new order.

Refund timing and procedure

Refunds for returned products will be paid within 14 days of receipt of the goods at Doucal’s s.r.l.’s warehouses, by reversing the amount charged using the same payment method the customer used for the purchase. In the case of payment with cash on delivery, refunds will be carried out using bank tranfer. The customer will not incur any costs as a result of this refund. In all cases, the refund will be forfeited if the conditions listed in the paragraph on return conditions are not met.

Reimbursement of delivery costs

The costs incurred for the delivery of the order are not refundable.

Christams Holidays returns

All orders placed after 1 December can be returned until 15 January 2024.